General Questions
Consult the Frequently Asked Questions (FAQ) page for general inquires.HERE Online Support
Submit your comment or question via the online contact form.
We DO NOT support the following systems and/or questions - please reach out to Nissan Customer Service for these topics:
-Map updates for Model Years 2021 and newer, or the A-IVI system
-Non-Navigation radio/infotainment features (Bluetooth as an example)
-Android Auto/Apple Car Play
Complete the form below for questions that our FAQ could not answer.
Items marked with an (*) are required fields.
HERE Phone Support
For phone support, contact the HERE Customer Call Center at the following number:
1-888-628-6279
Representatives are available Monday through Friday, 9:00 am to 7:00pm EST.
*The HERE Contact Center & Online Contact Form only supports map update related questions for factory-installed navigation systems up to Model Year 2020
We DO NOT support the following systems and/or questions - please reach out to Nissan Customer Service for these topics:
-Map updates for Model Years 2021 and newer, or the A-IVI system
-Non-Navigation radio/infotainment features (Bluetooth as an example)
-Android Auto/Apple Car Play